Testimonios de Viajeros

did a full day machu pichhu tour. even though i had to ask for the tickets the night before the tour, everything was great. very helpful when booking, didnt take too much time to respond, and had great and wonderful people to give us instructions.

My brother and I took the private tour of the Sacred Valley with Machupicchu Andes Tours and it was, without a doubt, one of the best days of our trip. Everything was perfectly organized: they were punctual, the transportation was very comfortable, and the itinerary allowed us to enjoy each destination calmly and without rushing.
A very special thank you to our guide, Nelson, who made the experience truly memorable. His explanations were clear, interesting, and full of historical and cultural facts that helped us understand the greatness of the Inca Empire much better. In addition to being an excellent professional, he was always kind, attentive, and willing to answer all our questions with a great attitude.
We visited incredible places like Pisac, Ollantaytambo, and Chinchero, and thanks to Nelson we were able to appreciate much more of the history, architecture, and traditions of each site. It is clear that he enjoys his work and transmits that passion to the whole group.
I recommend Machupicchu Andes Tours 100% for their excellent service and professionalism. If you have the opportunity to do the tour with Nelson as a guide, do not hesitate: he will make your visit to the Sacred Valley even more special. Five well-deserved stars!

My group of four ladies embarked on an incredible journey to Lima, Cusco, Rainbow Mountain, and the Sacred Valley. Our tour planner, Lylia, was an absolute gem. She was incredibly helpful and flexible, ensuring that our itinerary was tailored to our preferences and health needs. I was truly impressed by her patience and attentiveness throughout the trip. She consistently texted us daily, providing us with valuable information and guidance for the next day. I highly recommend this company. While the trip can be challenging, with early mornings in the cold weather, it is undoubtedly worth it. It offers a truly unique and unforgettable experience.

**DO NOT BOOK WITH THIS COMPANY**

I booked a 2-day tour package for Machu Picchu (Day 1) and Rainbow Mountain (Day 2), and the entire experience was chaotic, disorganized, and at times genuinely concerning.

Day 1 (Machu Picchu). Lylia was our main point of contact on WhatsApp and the person coordinating everything from the start. We were told we would be picked up directly from our Airbnb between 3:00–3:30 AM. The night prior, I confirmed the pickup time and exact location with Lylia, and she reassured me everything was set.

The next morning at 3:30, after not seeing anyone, I messages Lylia and told her no one was there. We then received a call from someone named Lisbeth, who did not speak English, telling us to go to Plaza de Armas. We immediately started walking there (about 10 minutes away), only to then be told by Lylia to hurry and go to a different location, Plaza Regocijo.

When we arrived at Plaza de Armas, no one was there and Lisbeth stopped responding. Lylia then gave us another contact, Marina, who also did not answer, followed by a third contact, Jorge.

When we finally reached Jorge, we got into his car and drove for about 5 minutes before he suddenly stopped in the middle of a street. He got out, and we were immediately surrounded by about 15 men all telling us to get into a different car. I repeatedly asked who they were, but no one could provide any clear explanation or verification. The men just kept insisting we get into the car.

I tried calling Lylia to confirm whether this was legitimate, but she does not speak English, so we had no way to verify what was happening. At that point, we did not feel safe getting into the vehicle. We left the situation and called an Uber ourselves. Thankfully, we made the 1.5-hour drive to the train station and arrived with about 10 minutes to spare.

At no point were we informed ahead of time who would be picking us up, what vehicle to expect, or that we would be transferred between multiple drivers before reaching the bus. That is basic information that should always be communicated. Being shuffled around in a foreign country, in unmarked vehicles, with no clear coordination is extremely unsettling.

As two women in an unfamiliar place who do not speak the language, being surrounded by a group of men yelling at us to get into a car in the middle of the street without any verification was honestly terrifying.

After this, I asked Lylia to refund the cost of the Uber that we had to book due to their failure to safely and clearly coordinate transportation. She said she would, to which I am hopeful she will follow through on.

After this experience, I again confirmed with Lylia that Day 2 (Rainbow Mountain) pickup would be directly from our Airbnb. She confirmed, and I even sent a Google Maps screenshot of the exact location. She told us pickup would be between 3:50–4:00 AM.

At 3:30 AM the next morning, I received a message from someone named Brian asking for our address, which I immediately sent again, despite having already provided it multiple times. By 4:15 AM, no one had arrived and there was no update. When I followed up, I was told a taxi was coming. At 4:45 AM, two men finally picked us up without any explanation of who they were or where we were going. They eventually dropped us at a bus where we joined the group and Brian. From that point on, the tour itself was fine.

However, once again, there was no clear communication about pickup, drivers, or expectations. The process was confusing and poorly coordinated.

I have traveled to many countries and consider myself an experienced traveler, and I have never experienced anything like this. The lack of communication, constant changes, and failure to provide basic logistical clarity made this a very stressful and uncomfortable experience.

I would not recommend this company.

I had an amazing full-day private tour of Cusco and the surrounding sites with Coco and our driver Nelson, and I can’t recommend them highly enough.

Coco is incredibly knowledgeable—it honestly felt like I was touring with a true expert. He didn’t just point things out; he gave me a deep, meaningful understanding of the culture, history, and significance behind everything we saw. It made the entire experience so much richer and more memorable.

Because it was a private tour, I was able to customize the day exactly how I wanted, which made such a difference—especially since I was traveling solo. Coco made sure I never felt rushed and helped shape the day around what I was most interested in. He also took great photos for me along the way, which I really appreciated since I didn’t have anyone else to capture those moments.

And Nelson was fantastic as well. He was always right there when we needed him, and at one point even took some of my purchases back to the hotel for me while we continued exploring the city on foot. That level of thoughtfulness and service really stood out.

This was such a smooth, personalized, and memorable experience. If you’re visiting Cusco, you would be lucky to spend the day with Coco and Nelson.

The person who organized our transfer introduced himself as Yuri (or possibly Juri in Spanish). Unfortunately, our experience with him was extremely negative and unprofessional.
He offered us a transfer from Hidroeléctrica to Ollantaytambo for 50 soles. After we agreed and paid, he refused to give us any ticket (saying didn’t have enough paper tickets which wasn’t true at all becose before he even showed quickly to us) or proof of the purchase, and he also refused to tell us the name of the agency he was working for.
Because of this, we asked another passenger on the same transport who had a ticket if we could take a photo of it, just to see the name of the company. That is the reason why I have the photo.
We were told that the departure would be around 1:30–1:40 PM at the latest, but in reality we had to wait from 12:00 PM until about 2:30 PM.
When I became tired of waiting and asked for a refund so that we could find another solution, he treated me very badly and refused to return our money.
After we paid, he took our backpacks and locked them inside his personal car (visible in the photos). He then locked the car and disappeared for almost two hours, leaving us unable to access our belongings during that entire time.
When finally we were going t leave, he did not even depart with his car. Instead, we were placed in a completely different minibus that was waiting for a train to come! That’s why we left so late, even if I asked specifically if we were leaving not later than 1.30, and Mr Juri (or Yuri) liar, promise me max 1.40.
Looking online, I found an other feedback from Reddit, from someone that has our same experience!
Overall, this was a very stressful and unprofessional experience. We had no ticket, no agency name, no clear information, and our belongings were locked in his car for hours without our consent.
I strongly recommend that other travelers be careful with this person. He is a scammer, liar, rude. Shame on him, ruining the reputation of lovely peruvian people.

This was a bucket list trip. AB Expeditions make it perfect. Edwin Monzon was a spectacular Guide. We got picked up from our hotel at 5 am. We caught the trail at Ollantaytambo to KM 104. Due to the rainy season, the trail went up the «porter» switchbacks. This made the initial accent challenging. Edwin was extremely patient with the speed of the accent and the lunch at the top was incredible. After lunch, we hiked to the Inka Sun Gate and got a first view of Machu Picchu. This was truly breathtaking. From there, we hiked down to Circuit 1A and the classic picture. After exiting Circuit 1, we also completed Circuit 3. This gave us an incredible tour of the lower part of Machu Picchu. Edwin provided an amazing background on this incredible site. After completing the tour of Machu Picchu, we took the bus down to Aguas Calientes. We had dinner at Mistura which was awesome after 12 km hike with over 2500 ft of elevation gain. Finally, we caught the train back to Ollantaytambo where a driver met us and took us back to our hotel. It was a long day (5 am to 10 pm), but it was truly an epic experience!!!

My friends and I contacted Machupicchu Andes Tours for a guided tour of the city of Cusco. Lylia organized our excursion and we had a wonderful experience with a very friendly and professional tour guide who transported us back to the past. A 100% recommended travel agency!

We had a prepaid bus ticket from Ollantaytambo to Cusco, but the bus did not come to the Estacion, so we had to find a taxi in order to catch our airplain.
They were not answered the phone call and dif not try to contact us.
I defwnetly do NOT recommend this company!!

Guido was an awesome tour guide! He was interactive and educational and let us set the pace and tone of the tour. He also took awesome photos of us (he studied photography!) which was an added bonus to being a great hike leader and educator on Machu Picchu and Incan history. We did the one day Incan trail from 104 km and it took about 6 hours including lunch – highly recommend!

Guido is the most incredible tour guide and gave us the most unbelievable experiencing hiking Machu Picchu. He was extremely informative, and his love for this sacred space was infectious and inspiring. He set the perfect pace for us, carved out quiet spaces for us to stop and learn about what we were seeing, answered all our questions, and took great photos for us:)! Truly couldn’t imagine a more professional, wonderful person to guide us through this amazing place.

Overall, this entire experience was completely seamless and every detail was thought through intentionally. Communication was clear and helpful, and we couldn’t have had more of a positive experience. The price was also completely reasonable once you see everything that goes into planning the full day (logistics, tickets, guide, etc). The hike itself is not super challenging but it’s a long day and is best for people who are physically fit.

It was a really great trip. I would recommend 100%. I would however recommend a future traveler to plan additional time to enjoy the wonderful flavors that Peruvian cuisine offers. The tour is optimized to make you visit as much as possible, so no time to sit down, eat and relax. Take an extra day or 2 in Cusco or Lima.

But tour operator is really reactive, in constant contact with you on Whatsapp, make sure you have a valid SIM card with data on arrival.