Frequently Asked Questions

Share your dates, interests, preferred pace, and previous hiking experience with us. We will help you compare the most suitable options.

Many journeys can be adapted around your schedule and interests. Tell us what matters most and our team will explain the available options.

Permit-controlled routes and popular Machu Picchu circuits can sell out months ahead, especially from May through September. Ask us to check live inventory before buying non-changeable flights, because availability shown by third-party websites may not reflect all linked services.

Compare maximum altitude, consecutive hiking hours, sleeping elevation, terrain, early starts, and recovery time rather than distance alone. Tell us your recent hiking experience and preferred comfort level so we can explain where the routes feel genuinely different.

Hotels, private transport, extra acclimatization days, and some excursions can often be adjusted. Date-specific permits, train tickets, and named entrance tickets are less flexible, so we confirm those fixed components before redesigning the rest of the itinerary.

Send us the new passport details as soon as it is issued. Some permits can be updated, while others require you to travel with both the old passport or a clear copy and the new original; our team will confirm the exact procedure for each ticket in your itinerary.

Government permits and many entrance tickets are issued to a specific legal name and document number and are generally non-transferable. Contact us before changing travelers because transport or hotel services may have different rules from the permit itself.

Most travelers do better after spending time at a moderate elevation and before stacking several demanding hikes without recovery. We can sequence the Sacred Valley, Cusco, and higher routes according to your arrival point, previous altitude experience, and available days.

Often yes, when a compatible small-group departure already has space. Single-room or solo-tent supplements may still apply, and some remote routes require a minimum number of confirmed travelers, so ask us to check your exact date.

Allowing at least one buffer day is safer because missed connections can affect briefings, equipment checks, and early departures. If same-day arrival is unavoidable, share the flight details so we can assess whether a remote briefing or alternate arrangement is realistic.

The minimum depends on the route and whether the service is shared or private. We will identify any minimum-participant condition before payment and explain the alternatives if a shared departure has not yet reached its operating threshold.

Transport schedules, checkpoints, and access roads can change with little notice even when attractions remain open. Our operations team monitors local conditions and may adjust pickup times, transport methods, or the order of visits while protecting prepaid services whenever possible.

It depends on the route direction, vehicle access, and departure time. Some locations fit naturally into the route; others require a private transfer or an earlier pickup, which we will quote before confirmation.

Each product may use a separate inventory, entry time, and passport record. We verify the combination as a complete sequence so that an available trail permit is not booked with an incompatible circuit, train, or mountain-entry time.

Tell us about recent hiking experience, recurring injuries, relevant medical conditions, medications, dietary restrictions, and how you have reacted to altitude before. This information helps us recommend an appropriate route and logistics; it does not replace advice from your healthcare professional.

Age alone is not a reliable measure of readiness. Walking endurance, recovery, altitude history, medical guidance, route remoteness, and the ability to follow safety instructions matter more, so we review these trips individually.

A lighter day between major hikes is valuable for many travelers, particularly when the second route sleeps higher or starts before dawn. We can flag itineraries that look efficient on a calendar but leave too little time for sleep, laundry, repacking, or physical recovery.

Packing needs vary by route, season, and altitude. Check the packing list on your tour page and ask our team if you need advice for specific conditions.

Plan time to acclimatize before high-altitude activities, stay hydrated, and follow the guidance of your healthcare professional and local guide.

Travel insurance is strongly recommended. Review the requirements for your chosen tour and make sure your policy covers the activities and elevations in your itinerary.

Carry your passport, permits, medication, water, sun protection, rain layer, warm layer, valuables, and anything needed before the next camp. Transported luggage may be inaccessible for most of the day and can arrive after you do.

Many Cusco hotels offer luggage storage, and our team can confirm alternatives when your hotel changes before and after the trek. Keep passports, money, electronics, medication, and fragile valuables with you rather than in stored luggage.

The best choice depends on ankle support, pack weight, season, and the route surface. Whatever you choose should already be broken in and tested on long descents; a new waterproof boot can cause more trouble than a familiar shoe paired with good socks and gaiters.

Night temperatures vary by elevation, season, cloud cover, and individual cold tolerance. Confirm the expected conditions for your route and whether the quoted rating is a comfort or limit rating; a clean liner and dry base layer can add useful warmth.

Electricity is limited or unavailable at many remote camps. Bring a tested power bank, short charging cables, spare camera batteries, and a low-power plan; tell us in advance if a medical device requires dependable charging.

Use individual roll-top dry bags or sealed pouches inside the backpack rather than relying only on an external rain cover. Keep a protected paper copy of essential documents separate from the originals and download tickets for offline access.

The water arrangement depends on the itinerary and may include boiled, treated, or bottled water at specific points. Bring the recommended bottle capacity and ask whether a personal filter or purification tablets are useful as a backup on your route.

Metal tips can damage stone paving and may be restricted at protected sites. Pack secure rubber protectors and practice using the poles before travel so they improve balance without obstructing other hikers on narrow sections.

Small Peruvian-sol notes are more practical than large bills for snacks, local purchases, toilets, and optional tips. Cash access can be unreliable outside major towns, so withdraw beforehand and keep it divided between secure locations.

Medication decisions should be made with a qualified healthcare professional who knows your health history and itinerary. Bring prescribed medicine in original packaging and tell the guide what you are taking; medication is not a substitute for acclimatization or reporting symptoms.

Some travelers find lenses uncomfortable when trails are dusty or hand-washing access is limited. Bring glasses as a reliable backup, enough solution, and a clean method for handling lenses without depending on camp water.

Drying can be slow in cold, humid, or high-altitude camps, and laundry facilities are uncommon. Pack quick-drying layers, rotate socks and base layers, and reserve one dry set exclusively for sleeping.

Bring the products you know work for you, unscented wipes, hand sanitizer, sealable waste bags, and any pain relief approved by your healthcare professional. Used non-biodegradable products must be packed out rather than left in toilets or along the trail.

Drone use is restricted at many archaeological sites, protected areas, and community lands, and carrying one does not guarantee permission to fly. Check current rules before travel and never launch near people, wildlife, livestock, or ceremonies without explicit authorization.

Keep offline copies of your passport photo page, insurance details, emergency contacts, booking confirmation, and key tickets. Store copies securely in more than one place while ensuring the original passport remains immediately accessible for checkpoints.

Inclusions vary by itinerary. Review the inclusions section on the specific tour page for transport, meals, entrance tickets, accommodation, and guide services.

Tell us about dietary requirements or allergies when booking so our team can confirm the arrangements available for your itinerary.

Luggage allowances depend on the route and transport used. Your tour details and pre-departure information will explain the applicable limit.

The guide manages regrouping points, breaks, and support staff according to terrain and safety. Tell the guide early if the pace feels unsustainable; trying to hide fatigue can make the group harder to manage later in the day.

Report symptoms immediately, even if they seem mild. The guide will assess the situation and may slow the pace, provide first-response support, stop the ascent, or arrange descent or evacuation; continuing to a summit is never more important than safety.

Communication equipment varies by route and may include radios, satellite devices, or contact through staffed locations. Ask what is carried on your departure and remember that remote terrain can delay outside assistance even when a message is sent promptly.

Yes. Guides may move departure times, shorten exposed stops, change a campsite, or use an alternate route when conditions require it. These decisions balance safety, permits, transport connections, and the experience of the entire group.

Facilities vary widely from private camp toilets to basic shared installations, and hot showers are not universal. Review the specific itinerary rather than assuming that every night offers the same services, and carry a compact hygiene kit for limited-access days.

Tell the guide as soon as the issue is noticed so the team can trace the bag and help protect essential items. This is why medication, documents, rain gear, valuables, and one emergency warm layer should always remain in your daypack.

Disclose allergies in writing before departure and repeat them during the briefing. The kitchen team can plan ingredients and preparation, but remote shared kitchens cannot always guarantee a completely allergen-free environment, so carry prescribed emergency medication and explain its use to your companion and guide.

Refill timing depends on camps, kitchens, villages, and natural water access. Start each day with the advised capacity and confirm the next reliable refill point with the guide before leaving camp.

Coverage is intermittent and can disappear for full days in mountain valleys. Download maps and documents beforehand, notify family that you may be offline, and treat any connection at camp as a bonus rather than a dependable service.

Tips are voluntary and should reflect service, not pressure. Your briefing can explain the team structure and common ways groups collect and distribute gratuities so that support staff are recognized transparently.

Ask permission before taking close portraits, especially of children, vendors, or people in ceremonial settings. Accept a refusal without negotiation and follow the guide regarding sacred spaces, community rules, and situations where photography is inappropriate.

Delays can occur during peak periods, which is why guides manage departure times carefully and may limit optional stops. Stay with the group at controlled entrances and do not leave a checkpoint without telling the guide.

Give working animals space, stand on the safe side of narrow trails, and follow staff instructions when they pass. Do not feed, chase, touch, or crowd wildlife or livestock for photographs.

No. Supplemental oxygen is an emergency support tool, not proof that a person should keep ascending. The guide decides the response based on symptoms and conditions, and descent may still be the safest action.

Notify the guide immediately and identify the last confirmed location. The team can coordinate searches or local reporting, but replacing documents and changing transport may affect the itinerary, so keep essentials secured and avoid repeatedly unpacking them on the trail.

The payment schedule and available methods are shown during booking. Our team will confirm the amount, currency, and deadlines before you pay.

Change and cancellation conditions depend on the service and timing. Review the terms linked to your booking or contact us for the options that apply.

Your pre-departure information will include the relevant contact details. You can also use the contact options below for help before your tour begins.

Depending on the itinerary, the deposit may be used to secure named permits, entrance tickets, trains, hotels, or operating reservations. Some of those suppliers make the amount non-refundable as soon as it is issued, even when the full trip balance is not yet due.

Usually yes, but the reservation must still use each traveler legal passport details. For fraud prevention, we may request the payer name, billing information, authorization, or proof of the relationship to the booking.

Our invoice states the transaction currency, while your card issuer or payment platform controls any conversion into your home currency. Check their rate and foreign-transaction policy before payment because the converted amount can differ from online currency estimates.

Payment processors may add a disclosed service fee, and your bank may add conversion or international-card charges separately. We show our applicable fee before checkout, but only your bank can explain charges added on its side.

A processor receipt confirms that money moved, while a booking confirmation verifies that our team matched it to your reservation and secured the required services. Keep both and contact us if the payment reference does not identify the lead traveler or booking code.

Contact us before the deadline rather than delaying payment without notice. We will separate confirmed and pending services where possible and explain whether any reservation is at risk of automatic release.

Correction rules differ by permit, train, airline, and attraction. Send a passport copy as soon as the error is found; a correction may be free, carry a supplier fee, or require repurchase when the ticket is strictly non-changeable.

Flexible hotel or transport services may move, but named permits and promotional tickets often cannot. We will identify which components can be changed and calculate supplier penalties or replacement costs before you authorize the new date.

Private-trip pricing often spreads guide, vehicle, and logistics costs across the confirmed group. The remaining travelers may need a revised per-person price in addition to any cancellation charges for the person leaving.

Some hotel or transport components may allow a name change, but government permits and named entrance tickets are commonly non-transferable. Never assume a replacement is possible until we verify every booked component.

Contact the emergency or operations number immediately with the new flight details. We will check whether transport, briefing, or the first night can be rearranged, but missed non-refundable services and last-minute private transfers may create additional costs.

The response depends on safety, official instructions, supplier rules, and which services have already been used or paid. We may propose rerouting, rescheduling, substitute services, or insurance documentation; these events do not automatically make every supplier payment refundable.

After approval, timing depends on the supplier, payment platform, card network, and receiving bank. We will provide confirmation when our side is processed, but the credit may take additional business days to appear on your statement.

Ask your insurer first which evidence it requires. We can generally provide booking confirmations, payment records, cancellation terms, and a statement of affected services, while medical, airline, police, or delay certificates must come from the responsible provider.

Use the contact details published on our official website and confirm unexpected bank changes, shortened links, or urgent payment requests through a second channel. Our team will reference your traveler name or booking code and will not object to verification before you pay.